A little help

Tapshore support

Get connected, manage your account or find the next step when something stops working.

Contact support

Email micrograsstour@163.com for support or privacy questions.

Include your device models, operating-system versions, app version and a short description of what happened. Do not send passwords, sign-in codes or sensitive screen contents.

Common questions

What do I need to connect?

Install Tapshore on your Mac and phone, sign in to the same account, and enable remote access on the Mac. Keep your Mac awake and unlocked, with a working network connection.

Why does Tapshore ask for Mac permissions?

Screen Recording permission lets you view the window or display you choose. Accessibility permission allows authorized remote input. You can review or change these permissions in macOS System Settings.

What if the app I choose has no window?

Ask Tapshore to open the app. Some apps do not create a window automatically. If no window appears, return to the app picker, retry or choose another app.

How do I stop remote access?

Use Stop sharing or Stop remote access in Tapshore on your Mac. You can also remove a trusted device from your account when you no longer want it to connect.

Why is a sign-in method unavailable?

The app shows the methods available for your device and connection. Google sign-in is not offered on mainland China networks. If offered, use email or Sign in with Apple, or try again later when your connection changes.

How does the connection test work?

Sign in and add your own Mac and phone to use the one-time 15-minute connection test if it is still available for your account. Choose Start 15-minute test on your phone when you are ready. The timer starts when both devices are ready to connect; choosing an app after connection is part of those 15 minutes. No payment method is required, and the test does not start a subscription. Once it starts, disconnecting or changing devices does not pause or restart it. An active subscription is required for remote access after the test.

Where can I manage a subscription?

Choose Manage subscription in Tapshore, or use the App Store or Google Play account where you subscribed.

Account and privacy requests

You can request account deletion even if you no longer have the app. Read the privacy policy for the data removed and records retained after deletion.

Email micrograsstour@163.com for support or privacy questions.